OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
16 ratings and 12 comments received in the last 90 days.
06 June 2025
Great staff, good work only limiting point was 24 hrs later another service trigger showed on car.
05 June 2025
David is very helpful and deserves a payrise, always willing to help
28 May 2025
Dealt with promptly and on time. Very friendly and professional
22 May 2025
The service was carried out swiftly and the car was returned looking immaculate, after a wash and brush up
22 May 2025
Josh provided a very professional friendly efficient service and as always the result provided by the team were excellent too. Harwoods Basingstoke have always provided excellent customer care
22 May 2025
small setting but good ...disappointed they started to charge for pick up service. I have a customer with them for more than 15 years!
21 May 2025
The communication was excellent and everything has been done as explained. No nasty surprises and very nice to deal with.
13 May 2025
They spotted a big issue with the car and got it all fixed
11 May 2025
Courteous, work done as stated
13 June 2025
When Harwoods contacted me to remind me my MOT was due I was told no service was required just the MOT. Arriving at Harwoods I found out my mini needed an expensive brake fluid service. Would have been nice to have this information earlier.