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Privacy Policy

Here at Harwoods Group we take your privacy seriously. We will only use your personal information to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of the General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised, along with manufacturer partner(s)* and our nominated partner suppler(s)* to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided the replacement of your vehicle and car care related products. We cross check your data with the DVLA to ensure accurate and timely communications can be made. We track data round email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact. We combine data from various sources* into one place, to deliver a more personalised service to you.

We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly, and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer at dpo@harwoods.uk.com

A full copy of our Data Privacy Notice can be found on our website at www.harwoods.uk.com

Under the General Data Protection Regulation, you have the right to:

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format.